28 UX Research Deliverables

If you haven’t guessed by now, I love making lists.

And as a maximizer, I’m always looking for new ways to grow as a researcher and strategist—whether it’s new research methods or techniques, reasons to invest in UX, or ways to communicate my research findings.

Are you looking for ways to deliver research insights more effectively to stakeholders or the design team? Do you find report writing to be too slow or too redundant? Or do you need a deliverable that the entire design team can collaborate on together?

Here are 28 54 UX research deliverables to consider incorporating into your workflow:

  • Accessibility Audit
  • Activity System Map
  • Affinity Map
  • Competitive Analysis
  • Competitive Matrix
  • Concept Map
  • Concept or Sketch
  • Content Audit
  • Content Map
  • Context Map
  • Customer Journey Dashboard
  • Customer Journey Map
  • Customer Problem Map
  • Customer Stories (e.g., photobook, posters)
  • CX Ecosystem
  • CX Scorecard
  • Design Tenets
  • Ecosystem Map
  • Empathy Map
  • Experience Audit
  • Experience Map
  • Fishbone Analysis
  • Gap Analysis
  • Heuristic Analysis / Expert Review
  • Hypothesis Map
  • Impact Map
  • Impact-Effort Map
  • Journey Atlas
  • Ladder Diagram
  • Mental Model
  • Mind Map
  • Podcast
  • Process Map
  • Prototype
  • Research Repository
  • Research Wall (or Room)
  • Scenario Map
  • Service Blueprint
  • Site Map
  • Social Media Persona
  • Stakeholder Map
  • Story Map & User Stories
  • Storyboard
  • Strategy Blueprint
  • SWOT Analysis
  • System Map
  • Task Analysis Grid
  • Touchpoint Map
  • TV Show
  • Usability Study Log
  • Use Cases
  • User Flow
  • User Personas
  • User Scenarios
  • Wireframes

See also: 8 Ways to Share User Research Findings & Customer Insights

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Author: Kristine Remer

Kristine Remer is a CX / UX researcher and strategist in Minneapolis. She helps drive significant business outcomes by finding and solving customer problems. When she's not creating customer journey maps and conducting diary studies, Kristine is either kayaking or acting silly with her house full of boys.