Empathy Pays
Use meaningful insights about your customers to drive significant business outcomes.
Services
Research Outcomes
Empathy pays. Caring deeply about your customers isn’t just the right thing to do—empathy is good business.
- Grow Revenue
- Increase Loyalty & Advocacy
- Reduce Financial Risk
- Lower Costs
- Differentiate Your Brand
Advocacy for Your Customers.
ROI for Your Business.
Process & Planning
Actionable data begins with a roadmap. I start with a solid research plan to unravel the business problem you want to solve.
End-to-End Evaluation
Create a pipeline of insights at all stages of the customer journey and design process. Or, I can help you understand part of the journey.
Triangulation
Gold nugget or outlier? To reduce risk, I tackle your research questions using multiple perspectives and methods.
Customer Storytelling
Inspire action among your organization’s decision makers by sharing the customer stories behind the data. Stories change minds, not numbers.
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Based in Minneapolis, Minnesota & Launched in 2011