UX research encompasses all types of research activities: user research, competitive research, stakeholder or subject matter expert interviews, audits, analytics, and other information sources—with the goal of helping companies understand how to better serve their customers. Think beyond the tradtional research report! Below is a list of UX research deliverables you can use to help … Continue reading “When to Use Which UX Research Deliverable”
In January 2020, I spoke at the 2020 QRCA Conference in Austin, Texas. The name of my talk was “UX Research Is Not a Synonym for Usability Testing.” The inspiration for my talk actually came to me immediately while attending the 2019 conference… Sometimes when I introduced myself as a UX researcher to another qualitative … Continue reading “Takeaways from My 2020 QRCA Conference Talk: UX Research Is Not a Synonym for Usability Testing”
If you haven’t guessed by now, I love making lists. And as a maximizer, I’m always looking for new ways to grow as a researcher and strategist—whether it’s new research methods or techniques, reasons to invest in UX, or ways to communicate my research findings. Are you looking for ways to deliver research insights more … Continue reading “28 UX Research Deliverables”
Want to understand what the user experience is really like from the perspective of a customer? The data collected from web/app analytics, CES, VOC text analytics, video analytics, and session replays can show us where customer problems lie, but they don’t tell us why. To inform your design decisions with deep, in-context insights, there are … Continue reading “Gain a Bird’s Eye View of the User Experience”
Surprise! Not all UX research methods include users. There are other ways to inspect or understand the user experience without observing or talking to people. Supplement your user research with the following.
If you’re reading this, you likely already believe high quality, rigorous customer research is the most direct path to product success and business outcomes. Below are several research methods—beyond usability testing—product teams can use to build better, more successful products.
Each year, the QRCA (Qualitative Research Consultants Association) holds a contest for its members to respond to a fictional RFP. I joined the QRCA in late 2018 and was unaware of the contest until the finalists presented their proposals at the January 2019 QRCA conference (which were all excellent!). At the conference, I met several … Continue reading “Case Study: UX Research & Strategy Proposal to Drive Revenue Growth”
A common misconception about UX research is that it only involves usability testing websites and apps. In reality, testing websites and products to ensure they’re easy to use is a very small part of the user research discipline. Instead, think of UX researchers as business strategists. They live at the intersection of customer needs and … Continue reading “28 Reasons to Invest in UX Research”
Tired of getting beat by competitors on price, promotional offers, or product mix? Fight back with a differentiated experience that solves customers’ unmet needs. Customer-obsessed companies are winning.
Now that your UX research has been synthesized and shaped into a compelling story backed by data — what’s the best way to get it into the hands of decision-makers (and the rest of the team)?