I was mentally prepared to fail the CCXP exam this past weekend, but as it turned out—it wasn’t nearly as difficult as I expected or feared. I was nervous there would be a lot of trick questions, questions about obscure facts, and/or highly subjective questions. To my relief, those fears were unfounded. There isn’t a … Continue reading “My Experience Taking the CCXP Exam”
Earlier in my UX career, I used to dislike sketching on a whiteboard with a group of colleagues. I preferred working alone, making everything pixel-perfect on my screen and having complete and total control over my deliverable. I didn’t like the messiness or seemingly slower pace when working with others on the same deliverable—plus, ideas … Continue reading “Strategies to Bring More Collaboration into Your Everyday Work”
An evolving list of my favorite books, videos, and podcasts that I have found helpful in my career:
My challenge: What types of support do new customers need in the first 90 days? My client wanted to understand their new customers’ frustrations, moments of delight, and overall experience in order to improve product adoption and self-service. My role in this project was lead researcher. The subsequent implementation phase was led by the client’s … Continue reading “UX Case Study: New Customer Onboarding Journey Map”
Whenever I can, I experiment with new UX research methods and UX research share-outs. And every once in awhile… I discover an unexpected by-product during my experimentation. This time, I was pleased to uncover accessibility insights in addition to answering my original research question: “what makes a website trustworthy or credible?”
My challenge: Design an online appointment scheduling interface for a national photography company.
I became a UX strategist and researcher in my typical klutzy Kristine fashion—purely by accident. Oops. I discovered the journalist in me at a fairly young age—around 14 or 15. It seemed more interesting to me to tell others’ stories rather than make up my own.
The 2 questions I’m most frequently asked as a freelance UX professional are: “How do you get clients?” and “How do you sell UX to clients?”
Here is a quick peek at everything on my plate right now.
This post is dedicated to my dad, entrepreneur and business owner for the past 40 years. And now, newly retired. In those 40 years, I heard the harrowing stories during the “lean years” and witnessed first-hand the struggles, sacrifices, and heartache of being self-employed. And yet, I did it anyway—with eyes wide open and the willingness to do … Continue reading “June UX Is Five Years Old”