28 Reasons to Invest in UX Research

A common misconception about UX research is that it only involves usability testing websites and apps. In reality, testing websites and products to ensure they’re easy to use is a very small part of the user research discipline. Instead, think of UX researchers as business strategists. They live at the intersection of customer needs and … Continue reading “28 Reasons to Invest in UX Research”

How to Differentiate Your Brand Using UX Research

Tired of getting beat by competitors on price, promotional offers, or product mix? Fight back with a differentiated experience that solves customers’ unmet needs. Customer-obsessed companies are winning.

8 Ways to Share User Research Findings & Customer Insights

Now that your UX research has been synthesized and shaped into a compelling story backed by data—what’s the best way to get it into the hands of decision-makers (and the rest of the team)?

4 Ways to Analyze Qualitative UX Research

After conducting 8 or more customer interviews, themes will start to bubble up. But often, there are many more smaller nuances — or even surprises — that remain hidden and need to be unlocked. To mine these gold nuggets, there can be an enormous amount of effort that goes into prepping qualitative, or unstructured, data. … Continue reading “4 Ways to Analyze Qualitative UX Research”

Inside My Toolkit: UX Research Apps & Tools

Here are the apps and digital tools that I most frequently use to communicate, conduct, and analyze UX research.

Tackle UX Research Questions Using Triangulation

Outlier or gold nugget? To reduce risk, ensure two (or more) UX research methods derive the same results. Tackle research questions using multiple perspectives and methods.

UX Research Playbook: When to Use Which UX Research Method

With more than 90 UX research methods and techniques available, when or where in the design process is the best place to use them? What does your organization or team want to learn more about? There are several different methods to consider—depending on your research goal.

What to Do When A/B Testing No Longer Yields Results

Why aren’t people completing your lead gen form or buying? If you’ve been optimizing your landing pages and experimenting with marketing offers, but see flat or minimal gains, it might be time to talk to your audience and get inside their heads. There are several different ways to figure out why your landing page is … Continue reading “What to Do When A/B Testing No Longer Yields Results”

Create a Business Case Using CX Research

Use rigorous customer research to build your business case and solve customer experience problems.

6 User Research Questions to Ask & Understand Your Sales Funnel

There are 6 types of user research questions I typically ask my clients’ customers (or prospective customers) when I’m trying to better understand the sales funnel—or just one part of it.