When you’re first considering a career change, it may not be clear there are many ways to specialize in UX. Many people get their start as a UX generalist, and then specialize later in their career. Below are different UX career options to explore:
How do you obtain UX experience when you can’t quit your job to go to school? What are some ways to get real-world experience in order to build a UX portfolio?
In January 2020, I’ll be speaking at the 2020 QRCA Conference in Austin, Texas. The name of my talk is “UX Research Is Not a Synonym for Usability Testing.” The inspiration for my talk actually came to me immediately while attending the 2019 conference… Sometimes when I introduced myself as a UX researcher to another … Continue reading “Takeaways from My 2020 QRCA Conference Talk: UX Research Is Not a Synonym for Usability Testing”
Designing for the “average” user? Turns out, there’s no such thing. The average user doesn’t exist. When building your online surveys, user personas, empathy maps, customer journey maps, user requirement documentation, prototypes, and products—consider edge cases and biases. Nail polish isn’t just for girls and women; some men wear nail polish. Not all bald people … Continue reading “The Giant List of Edge Cases”
If you haven’t guessed by now, I love making lists. And as a futurist, I’m always looking for new ways to grow as a researcher and strategist—whether it’s new research methods or techniques, reasons to invest in UX, or ways to communicate my research findings. Are you looking for ways to deliver research insights more … Continue reading “28 UX Research Deliverables”
What’s a hypothesis map? How is it different from a customer journey map? A hypothesis map is based on internal stakeholders’ input and assumptions. A customer journey map is based on customer research.
Want to understand what the user experience is really like from the perspective of a customer? The data collected from web/app analytics, CES, VOC text analytics, video analytics, and session replays can show us where customer problems lie, but they don’t tell us why. To inform your design decisions with deep, in-context insights, there are … Continue reading “Gain a Bird’s Eye View of the User Experience”
Surprise! Not all UX research methods include users. There are other ways to inspect or understand the user experience without observing or talking to people. Supplement your user research with the following.
Earlier in my UX career, I used to dislike sketching on a whiteboard with a group of colleagues. I preferred working alone, making everything pixel-perfect on my screen and having complete and total control over my deliverable. I didn’t like the messiness or seemingly slower pace when working with others on the same deliverable—plus, ideas … Continue reading “Strategies to Bring More Collaboration into Your Everyday Work”
During a recent vacation at Universal Studios Orlando (which is actually 2 separate parks), I thought I had a mental model of how public lockers work. Universal Studios broke my mental model. Twice.