What’s a hypothesis map? How is it different from a customer journey map?
A hypothesis map is based on internal stakeholders’ input and assumptions. A customer journey map is based on customer research.
Customer Journey Map
When to Use Which Map
If you have time and budget, I recommend creating both maps.
A hypothesis mapping workshop will help you gather internal stakeholders’ hypotheses, identify knowns and unknowns, and guide and inform your customer research plan.
Conducting research with customers will help you validate (or disprove) your assumptions, uncover new findings, and gain the insights you need to tell a deeper, more meaningful story about your customers’ journey.
To conduct customer research for a journey map, I typically recommend one or more of the following research methods:
- Diary study
- One-on-one interviews
- Contextual inquiry study
- Shop-along study
- Co-creation workshop
Need help conducting a hypothesis mapping workshop or customer research?