Do coupons and points create real customer loyalty? Or do they just teach customers to wait for discounts?
Rather than building loyalty programs based on frequency or spend, more retailers should leverage the mountains of data they already have about their customers to create personalized in-store and online experiences.
How might a clothing retailer orchestrate a different kind of loyalty program that captures a larger share of their target customers’ wallets?
Continue reading “Rethinking Retailer Customer Loyalty Programs”