UX Word of the Day: Signifier

You probably don’t remember the first time you encountered a patio or sliding glass door. There was no knob to turn. No lever to push on. So how did you first learn to open this type of door?

You looked for clues.

You saw the roller track, vertical latch thing-a-bob, or both, and then put it together in your head.

Adjusting mini blinds to block the morning sun. Inserting a debit card into an ATM. There are hundreds of things we’ve learned in life without reading a word of instruction.

But you were taught.

The designer showed you.

Signifier

A Signifier is a visual cue that makes it clear what to do or how to use something.

Signifiers keep people from exclaiming, “Well, how was I supposed to know it would do that?!” and then angrily stomping away.

Common Examples of Web Signifiers

Buttons

Buttons look like buttons generally because of 2 visuals cues: their rectangle shape and their drop shadow (or gradient). This why you rarely see web buttons in the shape of triangles, stars, or turtles.

Links

How do you know something is a link? Designers keep inventing new ways to signal that something is clickable, but which visual cues do your users recognize?

  • Make it a different color (usually blue)
  • Underline it
  • Make it a different color upon hover
  • Animate it
  • Replace it with something else
  • Nothing / make users read your mind

Links and buttons are pretty forgiving, but what about less common interactive elements, such as sliders, drag and drop objects, touch gestures, toggles, and scrollbars? How will you let users know they can swipe, pull down to refresh, or fling?

The Signifier Litmus Test

To check for signifiers in your design, ask:

Can the user determine what will happen just by looking at it?

See also: UX Word of the Day Index

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Author: Kristine Remer

June UX is led by Kristine Remer, a CX / UX research and strategy consultant in Minneapolis. She helps companies drive significant business outcomes by finding and solving customer problems. When she's not creating customer journey maps and user personas, Kristine is either kayaking or watching her kids play soccer.