How to Engage Your Users: ROI Calculators

Right now, your prospective buyers are conducting in-depth research about you and your competitors — and your sales team are probably completely unaware. 

A CEB research study of more than 1,400 B2B customers revealed that 57% of the purchase decision is made before a customer ever talks to a vendor.

In this age of self-service, it’s more important than ever to include content marketing in your sales toolkit.

A great place to start is by developing blog posts, papers, and Slideshare presentations that educate prospective buyers about your product or service.

Help prospective buyers set a realistic budget

In the early stages of a sales cycle, the total cost or price range is a big question mark for many prospective buyers. But showing a straight-up price tag for a complex product or solution may not be an easy task — or even possible.

But don’t walk away from showing dollar signs on your website just yet. There might be a high value, lower risk alternative.

For example, can you help prospective buyers calculate the return on their investment? An ROI calculator can help you be indirectly involved in the sales process, but still effectively influence the purchase decision.

Examples of ROI calculators

I’m always a fan of content that users experience rather than just read. Think of an ROI calculator as content that is delivered in a personalized, interactive way.

Simple ROI Calculator

I am obviously not Apprenda’s target market because I don’t understand what they do or what they sell, but… I do really like the simplicity of their ROI calculator.

Fun ROI Calculator

Zendesk is a customer support / customer engagement software company. Not only does Zendesk use a nifty 5-question ROI calculator, but they inject their cheeky personality along the way.

Note: The ROI calculator has since been removed.

Two-Sided ROI Calculator

Pardot is a B2B marketing automation provider. What I like best about their ROI calculator is that prospective buyers can also see the cost of not choosing them.

Since first publishing this post, Pardot has updated their ROI calculator to be multi-step.

ROI Animation

Human Factors provides user-centered design training and other services. To demonstrate the ROI of user experience, they created a whiteboard animation video to show companies the enormous value of user-centered design and usability testing.

More ROI Calculator Examples

Confirmit ROI calculator
Samsara ROI calculator
SendGrid ROI calculator

In Conclusion

If the thought of developing an ROI calculator is daunting for your company, there are other ways to get at this question.

Case studies, customer testimonials, and data can all be pretty powerful, lower cost alternatives. For example, create an infographic that shows the average ROI your customers saw by implementing your solution.

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Author: Kristine Remer

Kristine Remer is a CX / UX researcher and strategist in Minneapolis. She helps drive significant business outcomes by finding and solving customer problems. When she's not creating customer journey maps and conducting diary studies, Kristine is either kayaking, trying new recipes, or acting silly with her house full of boys.