I help organizations investigate, and then solve customer pain points to drive business growth.
I'm located in Minneapolis, Minnesota.
Over the past 20 years, I have worked for and with Fortune 500 companies and top national brands — leading user research, user experience strategy and design, content or communication strategy, and digital marketing.
I have an MBA from Webster University. My bachelor’s is in journalism and art from St. Olaf College.
3M, Best Buy, Capella University, CaringBridge, Carmex, Ceridian, Deluxe, Epilepsy Foundation of Minnesota, General Mills, Iron Mountain, Jostens, Land O'Lakes, Lifetouch, Mayo Clinic, Metro Transit, Minnesota Life, National Pork Board, Nationwide Learning, Star Tribune, The Home Depot, Thomson Reuters, UnitedHealth Group, University of Illinois, University of Minnesota, Vomela, the Wall Street Journal, and Wipfli.
“Kristine joined our team as a consultant when we began work on a total site revamp. She has been a foundational person and an essential member of our team ever since. I trust both her instincts and her expertise completely, and as a business owner, I so appreciate that she is both incredibly thorough, yet somehow incredibly fast and certainly one of the most productive people I know.”
“Kristine gets it. She was able to dive right into our project and sift through complex data to provide practical IA solutions. She was extremely professional, required minimal direction, met all of our timelines, provided clear documentation, and was a breeze to work with.”
“In my experience, Kristine is one of the premier usability experts in the Midwest. Her work is impeccably thorough, highly professional and yields clear, actionable insights that I have seen drive significant business performance.”
“Kristine is a tremendous source of knowledge in the area of SEO and website architecture… her notable contributions to the design of our website began paying dividends through increased traffic and page views almost immediately. Kris is a pleasure to work with, her follow-up and follow through impeccable; I look forward to working with Kristine in the future.”
“I have had an opportunity to work with Kristine on several occasions and have appreciated her deep knowledge and sensitivity to client needs. I can highly recommend her.”