{"id":2383,"date":"2015-03-22T23:59:51","date_gmt":"2015-03-23T04:59:51","guid":{"rendered":"http:\/\/juneux.com\/blog\/?p=2383"},"modified":"2025-09-25T09:24:09","modified_gmt":"2025-09-25T14:24:09","slug":"28-ways-to-know-your-customers","status":"publish","type":"post","link":"https:\/\/juneux.com\/blog\/2015\/03\/28-ways-to-know-your-customers\/","title":{"rendered":"28 User Research Methods"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">How well do you know your customers?<\/p>\n\n\n\n<p>Do you know why customers ultimately chose you and not your competitor?<\/p>\n\n\n\n<p>Do you understand their purchase process?<\/p>\n\n\n\n<p>What problems keep them awake at night?<\/p>\n\n\n\n<p>Their work-around solutions and current frustrations?<\/p>\n\n\n\n<!--more-->\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/juneux.com\/blog\/wp-content\/uploads\/2020\/02\/uxresearch_methods.jpg\" alt=\"A sample of UX research methods, organized by category.\" class=\"wp-image-7097\" width=\"705\" height=\"377\" srcset=\"https:\/\/juneux.com\/blog\/wp-content\/uploads\/2020\/02\/uxresearch_methods.jpg 940w, https:\/\/juneux.com\/blog\/wp-content\/uploads\/2020\/02\/uxresearch_methods-150x80.jpg 150w, https:\/\/juneux.com\/blog\/wp-content\/uploads\/2020\/02\/uxresearch_methods-768x410.jpg 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong><del>28<\/del>\u00a099 User Research Methods, Techniques, and Metrics<\/strong><\/h2>\n\n\n\n<p>&#8220;UX research&#8221; is often mistaken as a synonym for usability testing. It turns out, there are <em>multiple<\/em> ways to get to know your users better. (And the list just keeps getting longer&#8230;)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>3E (Expressing Experiences and Emotions)<\/li>\n\n\n\n<li>A\/B Testing \/&nbsp;Multivariable Testing<\/li>\n\n\n\n<li>Ad Test<\/li>\n\n\n\n<li>Alpha Test<\/li>\n\n\n\n<li><a href=\"https:\/\/www.researchgate.net\/publication\/232501584_Affect_Grid_A_Single-Item_Scale_of_Pleasure_and_Arousal\">Affect Grid<\/a> \/ <a href=\"https:\/\/www.researchgate.net\/publication\/329242667_EmojiGrid_A_2D_Pictorial_Scale_for_the_Assessment_of_Food_Elicited_Emotions\">EmojiGrid<\/a><\/li>\n\n\n\n<li>ASQ (After Scenario Questionnaire)<\/li>\n\n\n\n<li>Beta Test<\/li>\n\n\n\n<li>Big Data Analysis<\/li>\n\n\n\n<li>Biometrics \/ Neurometrics<\/li>\n\n\n\n<li>Blob Tree<\/li>\n\n\n\n<li>Canary Test<\/li>\n\n\n\n<li>Card Sort: Open or Closed<\/li>\n\n\n\n<li>CES (Customer Effort Score)<\/li>\n\n\n\n<li>Clickstream<\/li>\n\n\n\n<li>Cloze Test<\/li>\n\n\n\n<li><a href=\"http:\/\/juneux.com\/blog\/2014\/11\/collaborate-with-customers\/\">Collaboration Exercise<\/a>&nbsp;\/ Co-Creation Workshop<\/li>\n\n\n\n<li>Collage Study<\/li>\n\n\n\n<li>Concept Test<\/li>\n\n\n\n<li>Concierge Test<\/li>\n\n\n\n<li>Conjoint Analysis<\/li>\n\n\n\n<li>Contextual Inquiry<\/li>\n\n\n\n<li>CSAT (Customer Satisfaction)<\/li>\n\n\n\n<li>CSUQ (Computer System Usability Questionnaire)<\/li>\n\n\n\n<li>Customer in the Room \/ Panel<\/li>\n\n\n\n<li>Customer Listening<\/li>\n\n\n\n<li>Customer Service Log<\/li>\n\n\n\n<li>Customer Workshop<\/li>\n\n\n\n<li>Desirability Test<\/li>\n\n\n\n<li>Diary Study<\/li>\n\n\n\n<li><a href=\"https:\/\/course.ccs.neu.edu\/is4300f16\/ssl\/garcia16.pdf\">Emotrak<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/qolty.com\/experience-sampling-methods\/\">ESM (Experience Sampling Method)<\/a>: Time- or Event-based<\/li>\n\n\n\n<li>Ethnography \/ Field Study<\/li>\n\n\n\n<li>Eye-Tracking Study<\/li>\n\n\n\n<li>Fake Door<\/li>\n\n\n\n<li>First-Click Test<\/li>\n\n\n\n<li>FACS (Facial Action Coding System)<\/li>\n\n\n\n<li>Focus Group<\/li>\n\n\n\n<li>Forrester CX Index<\/li>\n\n\n\n<li>Gallup CE3<\/li>\n\n\n\n<li>Guerrilla Study \/ Caf\u00e9 Study<\/li>\n\n\n\n<li>Heat Map \/ Scroll Map<\/li>\n\n\n\n<li>Implicit Association Test (IAT)<\/li>\n\n\n\n<li>In-Depth Interviews (IDIs) \/ User Interviews<\/li>\n\n\n\n<li>Internet of Things (IoT) Analytics<\/li>\n\n\n\n<li>Jointly Told Tale<\/li>\n\n\n\n<li>Kano<\/li>\n\n\n\n<li>Keyword Analysis<\/li>\n\n\n\n<li>Laser Analytics<\/li>\n\n\n\n<li>Lifestyle Community<\/li>\n\n\n\n<li>Linguistics Analysis<\/li>\n\n\n\n<li>Mark-Up Study<\/li>\n\n\n\n<li>MaxDiff<\/li>\n\n\n\n<li>Memory Test<\/li>\n\n\n\n<li>MUMMS (Measuring the Usability of Multi-Media Systems)<\/li>\n\n\n\n<li>Mystery Shopper<\/li>\n\n\n\n<li>NEV (Net Emotion Value)<\/li>\n\n\n\n<li>Online Bulletin Board<\/li>\n\n\n\n<li>Online Survey<\/li>\n\n\n\n<li>Private Community<\/li>\n\n\n\n<li>Product Emotion Measurement (<a href=\"https:\/\/studiolab.ide.tudelft.nl\/studiolab\/desmet\/premo\/\">PrEmo<\/a>) \/ <a href=\"https:\/\/www.researchgate.net\/publication\/233556002_Designing_Products_with_Added_Emotional_Value_Development_and_Appllcation_of_an_Approach_for_Research_Through_Design\">EmoCards<\/a><\/li>\n\n\n\n<li>PSSUQ (Post-Study System Usability Questionnaire)<\/li>\n\n\n\n<li>QUIS (Questionnaire for User Interface Satisfaction)<\/li>\n\n\n\n<li>Read Against the Grain<\/li>\n\n\n\n<li>Readability Study<\/li>\n\n\n\n<li>Ride-Along \/ Shop-Along<\/li>\n\n\n\n<li>SCI (Secure Customer Index)<\/li>\n\n\n\n<li>Search Log Analysis<\/li>\n\n\n\n<li>Self-Assessment Manikin (SAM)<\/li>\n\n\n\n<li>Semantic Differential Scale<\/li>\n\n\n\n<li>Sensors<\/li>\n\n\n\n<li>Sentiment Analysis<\/li>\n\n\n\n<li>Session Replay<\/li>\n\n\n\n<li>SEQ (Ease of Use)<\/li>\n\n\n\n<li>Social Listening<\/li>\n\n\n\n<li>Speed Dating<\/li>\n\n\n\n<li>Storytelling Forums \/ Booths<\/li>\n\n\n\n<li>SUM (Single Usability Metric)<\/li>\n\n\n\n<li>SUMI (Software Usability Measurement Inventory)<\/li>\n\n\n\n<li>SUPR-Q (Standardized Universal Percentile Rank)<\/li>\n\n\n\n<li>SUS (System Usability Scale)<\/li>\n\n\n\n<li>Taguchi<\/li>\n\n\n\n<li>Task Completion Rate<\/li>\n\n\n\n<li>Text Mining<\/li>\n\n\n\n<li>Time on Task<\/li>\n\n\n\n<li>Tone of Voice Pairs<\/li>\n\n\n\n<li>Top Task Analysis<\/li>\n\n\n\n<li>Tree Test<\/li>\n\n\n\n<li>True Intent<\/li>\n\n\n\n<li>TURF Analysis (total unduplicated reach and frequency)<\/li>\n\n\n\n<li>UEQ (User Experience Questionnaire)<\/li>\n\n\n\n<li><a href=\"http:\/\/juneux.com\/blog\/2014\/03\/the-5-step-process-we-use-to-plan-conduct-usability-studies\/\">Usability Study<\/a><\/li>\n\n\n\n<li>Usage + Attitude Study (U&amp;A)<\/li>\n\n\n\n<li>USE (Useful, Satisfaction, and Ease of Use Questionnaire)<\/li>\n\n\n\n<li>Video Analytics<\/li>\n\n\n\n<li>Virtual Reality Study<\/li>\n\n\n\n<li>Voice of Customer<\/li>\n\n\n\n<li>WAMMI (Website Analysis &amp; Measurement Inventory)<\/li>\n\n\n\n<li>Web Analytics<\/li>\n\n\n\n<li>Wizard of Oz Test<\/li>\n<\/ul>\n\n\n\n<p>What other user&nbsp;research methods have you used? Tweet me <a href=\"http:\/\/www.twitter.com\/kristineremer\">@KristineRemer<\/a> and help me keep expanding this list.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nice List, What Do I Do With it?<\/h2>\n\n\n\n<p>In many cases, there is more than one research method you can use to better understand a problem. But, like medicine, there <em>are<\/em> specific cures for specific pains.<\/p>\n\n\n\n<p>Use my <a href=\"http:\/\/juneux.com\/blog\/2018\/07\/when-to-use-which-ux-research-method\/\">UX research playbook<\/a> to help you identify the best method(s) for your research goal. Experiment with different methods and techniques to understand your users better and in different ways\u2014a form of triangulation and a way to get closer to the truth.<\/p>\n\n\n\n<p>See also: <a href=\"https:\/\/juneux.com\/blog\/2019\/11\/28-ux-research-deliverables\/\">28 UX Research Deliverables<\/a><br>See also: <a href=\"https:\/\/juneux.com\/blog\/2018\/07\/when-to-use-which-ux-research-method\/\">When to Use Which UX Research Method<\/a><br>See also: <a href=\"https:\/\/juneux.com\/blog\/2019\/07\/non-user-research-methods-to-add-to-your-ux-research-toolbox\/\">UX Research Methods That Don&#8217;t Include Users<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Related Articles<\/strong><\/h2>\n\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/juneux.com\/blog\/2023\/06\/discovering-hidden-insights-with-kano-analysis-a-case-study\/\">Discovering Hidden Insights with Kano Analysis: A Case Study<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/juneux.com\/blog\/2023\/05\/esat-csat-a-survey-alignment-love-story\/\">ESAT &#038; CSAT: A Survey Alignment Love Story<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/juneux.com\/blog\/2023\/05\/ux-research-toolbox-anatomy-of-a-compelling-narrative-for-your-ux-research-reports\/\">UX Research Toolbox: Anatomy of a Compelling Narrative for Your UX Research Reports<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/juneux.com\/blog\/2023\/05\/data-overload-how-to-manage-the-flow-of-cx-insights-effectively\/\">Data Overload? How to Manage the Flow of CX Insights Effectively<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/juneux.com\/blog\/2023\/05\/bias-free-ux-research-innovative-approaches-to-mitigating-bias-in-the-research-process\/\">Bias-Free UX Research: Innovative Approaches to Mitigating Bias in the Research Process<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-bright-blue-background-color has-background wp-element-button\" href=\"http:\/\/juneux.com\/blog\/contact\/\">Contact June UX<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How well do you know your customers? Do you know why customers ultimately chose you and not your competitor? Do you understand their purchase process? What problems keep them awake at night? Their work-around solutions and current frustrations?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-2383","post","type-post","status-publish","format-standard","hentry","category-user-research-3"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>28 User Research Methods - June UX<\/title>\n<meta name=\"description\" content=\"I love learning about and trying new user research methods and techniques. My list has now grown from 28 to 71. Know a UXR method I missed? 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