UX RESEARCH

Make informed business decisions.  

Design Research Services

Get the deep insights you need to propel your business.

Innovation Research

Co-Creation Workshops

Concept Testing

Contextual Inquiries

Diary Studies

Ethnography / Field Studies

In-Depth Interviews (IDIs)

Kano Analysis

Speed Dating

Usability Research

Card Sorts

First-Click Testing

Heuristic Analysis

Memory Testing

Top Task Analysis

Tree Testing

Usability Testing

Wizard of Oz / Concierge Testing

ResearchOps

Participant Recruiting

Phone Screening

Participant Scheduling

Participant Management

Qualitative Research Coding

Note-taking

Video Transcription

Video Editing

Design Research Process

I will work with you to choose the right UX research method(s) and approach, and then create a custom research plan that helps your organization better understand the problem at hand.

 

  • Detect market trends & unmet customer needs
  • Validate customer problems & solutions
  • Test & refine concepts
  • Measure success

UX / CX Metrics

Measure your customer experience over time & against competitors. 

CES

Measure customer effort.

CSAT

Measure customer satisfaction.

SEQ

Measure ease of use of a task.

SUPR-Q

Measure overall user experience.

SUS

Measure overall usability.

Task Completion Rate

Measure success rate of a task.

Time on Task

Measure time on task.

True Intent

Measure whether people are able to complete their tasks.

Get in Touch