Get the deep insights you need to propel your business.
Ethnography / Field Studies
In-Depth Interviews (IDIs)
Top Task Analysis
Wizard of Oz / Concierge Testing
Qualitative Research Coding
Design Research Process
I will work with you to choose the right UX research method(s) and approach, and then create a custom research plan that helps your organization better understand the problem at hand.
Measure your customer experience over time & against competitors.
Measure customer effort.
Measure customer satisfaction.
Measure ease of use of a task.
Measure overall user experience.
Measure overall usability.
Measure success rate of a task.
Measure time on task.
Measure whether people are able to complete their tasks.