UX & CX Strategy

Achieve your business outcomes with the right CX tools.

Is everyone on your team working from the same CX strategy playbook?

 

I can help you clearly define, and then communicate your ROI-driven customer experience to your internal teams and agency partners. 

Customer Journey Map

Make more informed business decisions using insights about your current customer experience.

Prototyping / Concepting

Ideate, validate, and transform your customer experience or create disruptive digital products.

Empathy Map

Show others how to apply your persona’s goals, thoughts, feelings, and actions to a specific campaign or product.

Personas

Execute your marketing and messaging more effectively with a deeper understanding of your target audiences.

Competitive Analysis

Uncover the best and most interesting ways competitors currently solve customer problems.

Customer Effort Map

Focus on the biggest point points in your customer’s journey and show how your performance has shifted over time.

Usability Review

Cost: $500

Identify potential usability issues within your website or product — at a fraction of the cost and time of conducting a moderated usability study.

 

Over my career, I’ve conducted more than 400 usability tests on all types of websites and apps. 

Learn from my first-hand experience observing hundreds of users.

 

I will review multiple aspects of your site or concept — including navigation, readability, trust signals — plus any questions you have in a usability report delivered in a recorded video. 

30- to 60-minute usability review video

One-hour follow-up phone call

Get in Touch

Usability + UX Research Blog 

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