UX RESEARCH

Make informed business decisions.  

UX Research Methods

Get the deep insights you need to propel your business.

DIARY STUDY

CUSTOMER INTERVIEWS

CARD SORT

ONLINE SURVEY

TOP TASK ANALYSIS

CONTEXTUAL INQUIRY

READABILITY STUDY

CUSTOMER WORKSHOP

FIRST-CLICK TEST

CONCEPT TEST

ETHNOGRAPHY

DESIRABILITY TEST

TONE OF VOICE PAIRS

TREE TEST

Types of UX Research

I will work with you to choose the right UX research method(s) and approach, and then create a custom research plan that helps your organization understand the business or customer problem.

 

  • Qualitative or Quantitative
  • Self-Reported or Observational
  • Attitudinal or Behavioral 

UX Metrics

Measure your user experience over time & against competitors. 

CES

Measure customer effort.

CSAT

Measure customer satisfaction.

SEQ

Measure ease of use of a task.

SUPR-Q

Measure overall user experience.

SUS

Measure overall usability.

Task Completion Rate

Measure success rate of a task.

Time on Task

Measure time on task.

True Intent

Measure whether people are able to complete their tasks.

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