The 5-Step Process I Use to Plan & Conduct Usability Studies

Over the past 15 years, I have conducted more than 400 usability tests on types of sites and apps. Here is my process. My¬†process for planning and conducting a usability study from start to finish includes 5 steps: Discovery Recruiting & Scheduling Script Development Facilitation Analysis & Findings Below is a brief overview of each … Continue reading “The 5-Step Process I Use to Plan & Conduct Usability Studies”

Confusing, Incomplete Content Creates the Most Usability Issues

If you haven’t witnessed¬†a usability study before, you may have wondered what types of issues test participants find, and how many issues they typically uncover. 5 issues? 50 issues? 500 issues? Gulp. Of the 100+ issues I uncover in a typical usability study, more than one-third are content-related. Types of Usability Issues I conducted my … Continue reading “Confusing, Incomplete Content Creates the Most Usability Issues”